The Brook hill Phamacy team comprises of:

• Two pharmacists,
• Counter assistants,
• Accredited checking techician
• Pharmacy techinician
• Dispensers

This team works together to ensure that you are provided with the best service possible accurately and prompltly to your safisfaction.  Taking care of your needs is our primary goal at Brook hill and we endeavour to ensure that we always exceed your expectations.

Suggestions of how we could improve our services are always welcome.  We are here to serve you!

Confidentiality

This Pharmacy complies with the Data Protection Act and the NHS code on confidentiality; we therefore aim to treat all of our patients with courtesy, respect and in confidence at all times.

In return we expect our patients to treat our staff in a similar way.

We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.

Customer comments & complaints

Our aim is to ‘Bring a quality healthcare service to your community’ and we value our customers highly. If however you are unhappy with the services or products supplied to you and wish to discuss this matter further, please speak to a member of the Pharmacy team who will try their very best to resolve the issue or alternatively you may write to the Superintendant Pharmacist at Brook Hill Pharmacy, Little Waltham, Chelmsford, CM3 3LL.

If you have a complaint about our NHS services and are unable to resolve the issue by following the process outlined above, you may contact the local Primary Care Trust (PCT). Details are below:

Mid Essex Primary Care Trust
Swift House,
Hedgerows Business Park,
Colchester Road,
Chelmsford, Essex
CM2 5PF

This information is to be added shortly